Some frequently asked questions about our B2BWave ordering platform.
We have been very pleased with the uptake of our online wholesale ordering platform, thank you to all who have been using it! If you haven't signed up yet, please do so here---even if you aren't planning to place an order just yet, it only takes a moment to register and you'll have your own unique login ready whenever you are. The portal not only lets you order online but also gives you access to our Latest News postings, new item information, and you can see the status of your pending order and even look back at old orders placed through the system.
A few common "FAQ's" about the B2B portal that have come up:
Q: Why doesn't my password work?
A: B2BWave is an entirely new platform for us so your old password (for instance the one you used to access the price list on our original website) will not work here. Please register for a new account here using your email.
Q: Why it the tax calculated incorrectly on my B2BWave order?
A: For some reason, sales tax is not always calculated properly on the platform, but not to worry it will be corrected on your final invoice.
Q: Does Springwater get charged every time an order is place?
A: No, the service we use charges a flat monthly fee no matter how many orders are placed.
Q: How can I add to an existing order?
A: To add to an existing order, simply place a new order and indicate in the "notes" section that you'd like us to add it to the pending order. If you receive an error message that your order does not meet minimum order, please contact us to have that changed.
To register for your account, click here
Simon Lloyd is co-owner of Springwater Woodcraft.