Some frequently asked questions about our B2BWave ordering platform.We have been very pleased with the uptake of our online wholesale ordering platform, thank you to all who have been using it! If you haven't signed up yet, please do so here---even if you aren't planning to place an order just yet, it only takes a moment to register and you'll have your own unique login ready whenever you are. The portal not only lets you order online but also gives you access to our Latest News postings, new item information, and you can see the status of your pending order and even look back at old orders placed through the system.
A few common "FAQ's" about the B2B portal that have come up: Q: Why doesn't my password work? A: B2BWave is an entirely new platform for us so your old password (for instance the one you used to access the price list on our original website) will not work here. Please register for a new account here using your email. Q: Why it the tax calculated incorrectly on my B2BWave order? A: For some reason, sales tax is not always calculated properly on the platform, but not to worry it will be corrected on your final invoice. Q: Does Springwater get charged every time an order is place? A: No, the service we use charges a flat monthly fee no matter how many orders are placed. Q: How can I add to an existing order? A: To add to an existing order, simply place a new order and indicate in the "notes" section that you'd like us to add it to the pending order. If you receive an error message that your order does not meet minimum order, please contact us to have that changed. To register for your account, click here
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As you may have noticed, our lead times have been significantly longer in recent months. There are several factors causing this and for those interested in knowing, I have included some explanations below. The "tl;dr" ie. shortened version is that we're doing all we can to increase our output and get caught up, but there are factors beyond our control. Please rest assured that we are just as anxious to get your order to you as you are to receive it!
Our longer lead time explanation has to begin with staffing. We of course want to provide a safe working environment for our staff, and even though we were fortunate to be able to stay open through the lockdown where we are located (Simcoe County, Ontario) through January 2021 and part of February 2021, we still have to be extra cautious. If any of our staff has any covid symptoms we encourage them to stay home and because of this we've obviously had a higher number of sick days. We've been adding to our team as well, but new staff is also more difficult to find these days. Another factor has been availability of materials and supplies. It seems like everywhere we turn there's shortages of supplies! In the past year we've experienced shortages of lumber, paint & finishing supplies, packing supplies and more, many of which directly affect how quickly we can produce orders. From the other end of the equation, demand for our furniture has increased. This is of course a "good problem", and goes to show that we offer a well-made, well-priced product! Most of our retailers seem to be quite busy despite the many local restrictions imposed on them, and they continue to support our products which has been amazing. I believe the 'buy local / buy Canadian' movements happening in communities throughout the country have really been gaining traction. It's so great that you, our retailers, have been ordering and in many cases adding to those orders, but of course that has also increased our backlog. We are working at capacity and doing all we can to get orders out more quickly, and we greatly appreciate your patience and support while we work through our backlog. Thank you! Here's an interesting article I thought I'd share about the availability of appliances. Many of our dealers have no doubt experienced these shortages!:
https://www.cbc.ca/news/canada/newfoundland-labrador/furniture-pandemic-supply-1.5645146 On the positive side of this issue, it's great to see that furniture stores have been so busy as consumers certainly seem to be in a buying mood since lockdown restrictions have been lifted throughout most parts of Canada. After our 9-week shutdown here at Springwater, we are doing our best to work through the pending orders we had from pre-shutdown as well as those that came in during and after shut-down. Unlike appliances, it's not a matter 'if' you'll get your Springwater order but 'when'! And we're working hard to get those orders to you sooner rather than later. To all our dealers and their customers, a huge THANK YOU for continuing to support our products and for buying Canadian-made! With the "curve" flattening and businesses & the economy finally beginning to open back up here in Ontario, we have recently been able to bring back a limited number of our team members to resume production. We've put measures into place to ensure staff safety including hand sanitizer stations, touchless punch-in / punch-out, walkie-talkie apps on our phones to eliminate close contact talking, and these nifty foot grips so we don't have to touch door knobs!:  If you placed an order with us pre-March 13 we will be contacting you shortly to confirm an approximate ETA; if you'd like to inquire about an order you placed please feel free to contact us at 1-888-294-6297 (Mon to Thurs 9am to 5pm, Fridays 9am to 2pm) or email us at [email protected].
Thank you to all our dealers for your patience and for your continued business. Here's to a much better second half of 2020! Please note that for the most part we are still closed for a temporary shutdown due to the coronavirus outbreak and subsequent shelter-in-place orders from the Ontario government.
We hope you and all those you care about are staying healthy through these trying times! The owners are in occasionally to take calls, receive orders and build Glass Protection Barriers. For questions or inquiries please use e-mail or leave us a voice message and we'll get back to you as soon as possible. We will make announcements here with any further developments as soon as they happen. In the meantime, please stay safe and take care of yourself! Please note that we are still closed for a temporary shutdown due to the coronavirus outbreak and subsequent shelter-in-place orders from the Ontario government.
I hope you and all those you care about are staying healthy through these trying times! With Ontario's shelter-in-place mandate still in effect and all non-essential businesses closed, we still haven't resumed production at Springwater Woodcraft. Thankfully everyone in our Springwater family is healthy and we look forward to getting back to making furniture and getting back in touch with you as soon as we can. Once we're allowed to return to work, rest assured that we have already implemented many new policies and procedures to ensure the safety of our staff members and our dealers. More details will be provided soon.  Last week (March 16-20) we remained open even as many other businesses closed. We are a relatively "contained system" with a limited number of visitors and lower staff count last week, and with more stringent cleaning practices / social distancing / enforced hand washing all week we felt confident that we could avoid transmission of any viruses. However as you all know the fluidity of this virus outbreak has been changing not just day by day but hour by hour, so heeding to local public health alerts over the weekend we decided it would be best for the safety of our staff, dealers and community to temporarily cease operations for the foreseeable future.
These are trying and uncertain times for all of us. There is no precise timeline on the horizon of when Springwater should be back up and running but we will make an announcement as soon as we reopen and hope that each and every one of our amazing retailers are able to reopen too. We'll be ready to restock your Springwater furniture as soon as you are! Please take care of yourselves and your families during this difficult time. We've introduced several FANTASTIC new items for the Spring 2020!:
See all our new items along with full descriptions posted now on our New Items page. The sun is setting on another beautiful summer, but don't worry because we're bringing you some hot new items to warm up these cooler autumn days! First, our offering of dining tables is now considerably broader thanks to the introduction of the Shaker Dining Table and the Homestead Dining Table, both available in several different sizes. The Shaker features a classic sleek, tapered legs while the Homestead has gorgeous turned legs. Other new items shown here (clockwise, starting from the Homestead Table):
See all our new items along with full descriptions posted now on our New Items page.  Visit us at the Toronto Gift + Home Market
NEW LOCATION! Find us in Congress Centre North, Hall 5, Booth 5515 2019 Market Schedule Sunday August 11: 9am - 6pm Monday August 12: 9am - 6pm Tuesday August 13: 9am - 6pm Wednesday August 14: 9am - 3pm We want to be sure to get some face time with you during your visit to the Gift + Home Market, so you can now book an appointment online using SimplyBook! Please follow this link to book a time that's convenient for you any day of the Market: https://springwaterwoodcraft.simplybook.me/v2/#book/date/2019-08-11/ We'll be showing several exciting new items at the Market so don't miss being the first to see these great new products! If you can't make it, please stay tuned to this blog and our social media channels for updates as soon as the show ends. |
AuthorSimon Lloyd is co-owner of Springwater Woodcraft. Archives
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