Lead Times Explained
As you may have noticed, our lead times have been significantly longer in recent months. There are several factors causing this and for those interested in knowing, I have included some explanations below. The "tl;dr" ie. shortened version is that we're doing all we can to increase our output and get caught up, but there are factors beyond our control. Please rest assured that we are just as anxious to get your order to you as you are to receive it!
Our longer lead time explanation has to begin with staffing. We of course want to provide a safe working environment for our staff, and even though we were fortunate to be able to stay open through the lockdown where we are located (Simcoe County, Ontario) through January 2021 and part of February 2021, we still have to be extra cautious. If any of our staff has any covid symptoms we encourage them to stay home and because of this we've obviously had a higher number of sick days. We've been adding to our team as well, but new staff is also more difficult to find these days.
Another factor has been availability of materials and supplies. It seems like everywhere we turn there's shortages of supplies! In the past year we've experienced shortages of lumber, paint & finishing supplies, packing supplies and more, many of which directly affect how quickly we can produce orders.
From the other end of the equation, demand for our furniture has increased. This is of course a "good problem", and goes to show that we offer a well-made, well-priced product! Most of our retailers seem to be quite busy despite the many local restrictions imposed on them, and they continue to support our products which has been amazing. I believe the 'buy local / buy Canadian' movements happening in communities throughout the country have really been gaining traction. It's so great that you, our retailers, have been ordering and in many cases adding to those orders, but of course that has also increased our backlog.
We are working at capacity and doing all we can to get orders out more quickly, and we greatly appreciate your patience and support while we work through our backlog.
Simon Lloyd is co-owner of Springwater Woodcraft.