Springwater Woodcraft Return Policy
Our goal at Springwater Woodcraft is for you to love your new furniture! If you are not satisfied with your purchase, we're here to help.
1. General Return Policy for Non-Custom Orders
Return Window: We accept returns for non-custom, non-final sale items within 30 days of the delivery date.
Condition: All returned items must be in new, unused, and re-saleable condition, free of stains, scratches, or damage. Items must be returned with the original receipt (proof of purchase) and, if possible, the original packaging.
Restocking Fee: A restocking fee of 15% of the item's purchase price may be applied to your return to cover inspection, cleaning, re-finishing and preparation for resale.
Refund Method: Approved returns will be refunded to the original method of payment, minus the restocking fee if applicable.
2. Shipping and Return Costs
Customer Responsibility: For items purchased on any of our ecommerce platforms, Springwater Woodcraft will cover the cost of return shipping. The costs of repackaging, transportation to a carrier depot, shipping insurance and any other associated costs not covered here are the responsibility of the customer. Please contact us for a return
For items purchased on any third party platforms, the customer is responsible for all costs associated with the return shipment, including packaging, freight, and insurance if desired.
Arrangement: The customer must arrange for the return shipping. We strongly recommend using a reputable shipping company that provides a tracking number and insurance, as Springwater Woodcraft is not responsible for items lost or damaged during return transit.
3. Exceptions (Items Not Eligible for Return or Exchange)
The following items are Final Sale and cannot be returned or exchanged:
Custom Orders: Any piece of furniture made-to-order, personalized, or modified to the customer's specifications (e.g., custom sizes, specific wood stains, customer-supplied hardware).
Clearance/Final Sale Items: Items purchased during a clearance event or marked as "Final Sale."
Damaged/Used Items: Furniture that shows obvious signs of use or signs of wear, stains, damage, or modification after delivery.
4. Defective or Damaged Goods (Our Warranty)
If you receive a product that is defective or damaged during shipping, please follow these steps:
Report within 48 hours: You must contact us at [email protected] or 1-888-294-6297 within forty-eight (48) hours of delivery.
Provide Proof: Include your order number, a detailed description of the damage/defect, and clear photographs of the furniture and the original packaging.
Resolution: Springwater Woodcraft will, at its discretion, either:
Repair the defect/damage.
Offer an exchange for a new item.
Offer a full refund (including shipping costs).
Note: Variations in wood grain, knots, colour, or natural characteristics of the wood are not considered defects, but part of the unique nature of solid wood furniture and are not eligible for return under this section.
5. Delivery and Refusal of Goods
Inspection: Customers must inspect all items immediately upon delivery.
Refusal: If an item is significantly damaged, you have the right to refuse delivery and must clearly document the damage with the delivery carrier and notify us immediately.
Unjustified Refusal: If an item is refused for any reason other than documented shipping damage or defect, the customer will be responsible for the full cost of the original and return shipping, plus a 15% restocking fee.
Our goal at Springwater Woodcraft is for you to love your new furniture! If you are not satisfied with your purchase, we're here to help.
1. General Return Policy for Non-Custom Orders
Return Window: We accept returns for non-custom, non-final sale items within 30 days of the delivery date.
Condition: All returned items must be in new, unused, and re-saleable condition, free of stains, scratches, or damage. Items must be returned with the original receipt (proof of purchase) and, if possible, the original packaging.
Restocking Fee: A restocking fee of 15% of the item's purchase price may be applied to your return to cover inspection, cleaning, re-finishing and preparation for resale.
Refund Method: Approved returns will be refunded to the original method of payment, minus the restocking fee if applicable.
2. Shipping and Return Costs
Customer Responsibility: For items purchased on any of our ecommerce platforms, Springwater Woodcraft will cover the cost of return shipping. The costs of repackaging, transportation to a carrier depot, shipping insurance and any other associated costs not covered here are the responsibility of the customer. Please contact us for a return
For items purchased on any third party platforms, the customer is responsible for all costs associated with the return shipment, including packaging, freight, and insurance if desired.
Arrangement: The customer must arrange for the return shipping. We strongly recommend using a reputable shipping company that provides a tracking number and insurance, as Springwater Woodcraft is not responsible for items lost or damaged during return transit.
3. Exceptions (Items Not Eligible for Return or Exchange)
The following items are Final Sale and cannot be returned or exchanged:
Custom Orders: Any piece of furniture made-to-order, personalized, or modified to the customer's specifications (e.g., custom sizes, specific wood stains, customer-supplied hardware).
Clearance/Final Sale Items: Items purchased during a clearance event or marked as "Final Sale."
Damaged/Used Items: Furniture that shows obvious signs of use or signs of wear, stains, damage, or modification after delivery.
4. Defective or Damaged Goods (Our Warranty)
If you receive a product that is defective or damaged during shipping, please follow these steps:
Report within 48 hours: You must contact us at [email protected] or 1-888-294-6297 within forty-eight (48) hours of delivery.
Provide Proof: Include your order number, a detailed description of the damage/defect, and clear photographs of the furniture and the original packaging.
Resolution: Springwater Woodcraft will, at its discretion, either:
Repair the defect/damage.
Offer an exchange for a new item.
Offer a full refund (including shipping costs).
Note: Variations in wood grain, knots, colour, or natural characteristics of the wood are not considered defects, but part of the unique nature of solid wood furniture and are not eligible for return under this section.
5. Delivery and Refusal of Goods
Inspection: Customers must inspect all items immediately upon delivery.
Refusal: If an item is significantly damaged, you have the right to refuse delivery and must clearly document the damage with the delivery carrier and notify us immediately.
Unjustified Refusal: If an item is refused for any reason other than documented shipping damage or defect, the customer will be responsible for the full cost of the original and return shipping, plus a 15% restocking fee.